Who Are We?
We are Love Velo, a cycling travel company that was set up to challenge the concept of cycling vacations. If you've never ridden a bike, or if you ride hundreds of miles a week, we can send you away on new exciting experiences. We have vacations for people who want a beach break with bike hire for a day or two, all the way through to specific overseas training camps. Most of our trips are totally flexible so there is no finding dates to match your vacation. Tell us your vacation dates and we will match a cycling experience for you.
Why Do We Get up in the Morning?
We know what we do and how we do it but WHY do we do it. Why do our team come in to the office every day aside from it being their job? Why are we so passionate about cycling?
Fundamentally, it's because we believe time is precious. Whether it's time for yourself, to clear your head, time with your friends or partner, or time with your children, cycling gives you that time.
We believe that we enable our cyclists to have the best time on their bike.
What Do We Believe In?
We have a set of core values that encapsulate Love Velo. They were created when we were no more than a glint in the milkman's eye but slowly and surely, our team has moulded them and been moulded by them. This is what we stand for and if you ever feel like the service you've received does not match our values, call us on it. You can drop our customer services team an email at [email protected].
How we offer a personalised service to customers?
- Initial engagement and discovery
- Providing cycling and travel inspiration
- Fully tailor-made approach
- Single point of contact throughout
- Personalised and bespoke journey
How we engage with our customers fully flexibly
- Over the phone
- Through online chat
- On Zoom Calls and Google Hangouts
- 121 meetings at our offices in London
- On the bike - we provide regular engagement with our customers on rides